Privacy policy

Last updated 2 October 2026

This policy explains what AllTime Drainage does with your information when you use this page, call us or send an enquiry. We keep it short because we collect very little.

Who we are

AllTime Drainage is a local drainage business run by Jack, covering Surrey, Hampshire and Berkshire. We are the data controller for the information described here. You can contact us on 07377399024 or at info@alltimedrainage.com.

What we collect

• Enquiry form: your name, phone number, postcode and, if you tell us, what's blocked. We also record the page address you sent it from, which can include advert tracking details.
• Phone calls: if you call us after clicking one of our Google adverts, Google may show you a forwarding number so we can tell the call came from the advert. Google records the call's time, length and area code. It does not record the conversation.
• Advert measurement: this page uses Google Ads tags, which set cookies and collect information about your device and visit. This lets us see which adverts lead to calls and enquiries.
• Visit analytics: we use Peek to count visits and see how the page is used, for example how far people scroll, how long they stay, and whether they tap to call or send an enquiry.

Why we use it

• To call you back, quote for the work and arrange a visit. This is a step you've asked us to take before a contract.
• To understand which adverts work, so we don't waste money on ones that don't. This is our legitimate interest.

We never sell your details, and we won't send you marketing.

Who we share it with

• Peek (trypeek.dev), which receives and stores enquiry form submissions and provides our visit analytics.
• Google, which runs our adverts, call tracking and advert measurement.

These providers handle data on our behalf, or under their own privacy terms in Google's case. Some processing may take place outside the UK, with the safeguards UK law requires.

How long we keep it

We keep enquiry details for as long as we need them to deal with your enquiry and any job that follows, plus any period required for our business and tax records. After that, we delete them.

Your rights

You can ask to see the information we hold about you, or ask us to correct or delete it. You can also object to how we use it. Call us or email info@alltimedrainage.com and we'll deal with it. You can block or clear cookies in your browser settings at any time.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.